Support services I can provide to your business include the following key areas:
(in no particular order of importance)

I have travelled extensively both for work and even more so on a personal level.  Regions visited, in many cases more than once, include: 
Australia, South Pacific, Hawaii (10 times!), West Coast USA (LA to Seattle), Western Canada, UK & Ireland, Europe by car/coach/train & River Cruise,  Mediterranean Ocean Cruise, North Africa (Morocco & Egypt), Middle East – Bahrain, Dubai & Abu Dhabi, Asia – Thailand, Hong Kong & Singapore.

Administration (i.e. for your Executives/Senior Managers):

• Comprehensive Inbox Management
• Diary Management
• Spreadsheet Management i.e. updating of funds (e.g. Travelcard, Marketing funds)
• Management/planning of relevant business travel arrangements
• Staff motivation – e.g. random “treat” drops, Quiz nights, in-house cafe
• Collation of relevant documents for Meetings
• Review and processing of accounts payables
• Procurement of printed stationery requirements with supplier/s
• Management of administrative advertising i.e. job ads, company profile ads
• Processing of HR documentation
• Proofreading – anything from letters to reports to full production brochure copy
• Property management – negotiation with Landlords, Lease Agreements, organisation and management of building/external maintenance contractors
• Management of ancillary administrative staff e.g. Reception, accounts
• Monitoring of office Health & Safety requirements/responsibilities
  
  

Meetings, Conferences, Events:
Management/negotiation of arrangements for:

• Offsite Meetings
• Conferences – both Domestic & International venues
• Functions/Events e.g. Awards nights, Christmas functions, Supplier/Client evenings
  
  

VIP Group travel plans:
Do you have a special group of VIP staff (top sellers) or clients that you acknowledge/recognise on a yearly basis with the reward of an escorted domestic or overseas trip?  Leave it to me to:

• Negotiate fare/seat allocation to relevant destination on your behalf with preferred industry partner/s
• Negotiate inclusive accommodation rates and allotment on your behalf with preferred industry partner/s
• Negotiate all land arrangements i.e. transfers, sightseeing, meal venues, personalised menus, wine selections and “treats” e.g. spa treatments, golf green fees/equipment hire.
  
  

Tour Hosting/Group Escorting:
I have experience with escorting/hosting – Agent Famils, special interest groups, Conference delegates (also running the Conference Convenor desk) and Cruise hosting.   Destinations I have escorted/hosted to include:

• Hawaii
• Europe
• Australia – multiple times and varying destinations
  
  

Product/Marketing:
In the Product/Marketing area I can assist with:

• Negotiation of mainstream contract rates, value adds, allotments & associated terms & conditions e.g. direct hotels, hotel chains, ground operators, STO’s, NTA’s, car rental agencies, GSA’s
• Negotiation of tactical rates, value ads, allotments & associated terms & conditions e.g. direct hotels, hotel chains, ground operators, STO’s, NTA’s, car rental agencies, GSA’s
• Scrutiny of contracts to ensure details are correct as negotiated and clarity of conditions prior to upload into in-house system
• Management of the creation and promotion of printed and e-product flyers & tacticals with specific ROI measurement
• Competitor analysis
• Brochure production process – product selection, pagination, design – through to end product and printing/
• e-publishing, distribution and warehousing of stock
• Monitoring of and ensuring brand consistency/integrity for your business
• Proof reading of marketing flyers & brochures for accuracy i.e. room types, inclusions, date ranges, T’s & C’s
• Update/train all relevant selling/Sales staff on new products, destinations, brochure releases – internal training seminars
• Arrange for creation of Exhibition and display material for Trade and public Expos/shows
• Liaise & maintain a professional relationship with internal customers e.g. product team, database, IT, Accounts, HR & external customers e.g. suppliers, creative team, Agencies, Printers, distribution companies
• Assist with managing your Product/Marketing team i.e. assist with work flow, moving deadlines within varied portfolios, assist with “creative” and general staff Management.
  
  

Sales:
I’m great with people and passionate about travel, who better to have representing and promoting your brand and products.  I can provide support to your Sales team by being able to:

• Represent your company and products at relevant Company, general trade (e.g. MICE) or public expos
• Undertake and complete Sales calls to your existing valued clients/agents to maintain relationships and update accordingly
• Undertake and complete Sales calls to prospective new clients/agents to engage with promote the company and update accordingly
• Look for new business opportunities
• Assist with managing your sales team i.e. monitoring of call cycles, relevant reporting, quality of sales calls, monitoring of associated costs.

PERSONAL GUARANTEE:
   As a “guest” working in your organisation, you will have my personal assurances of the strictest confidentiality with regard to relevant company sensitive information at all times.